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Free worldwide delivery for orders of £75 or more.

Contact Us

Contact Us

Delivery

UK: To check the status of your delivery, or to rearrange it, please browse to Interlink Express Tracking and enter the tracking number you've received from us, or contact our shipping agents, DPD/Interlink Express, directly on 0121 336 4681. International: Please send us a message using the Help button at the bottom of our website for a priority response, including your Order Number in your message to us.

Returns

See our Returns page for information on how to return a product to us.

Have you received my return?

All refunds on eligible returns are actioned by us the same day that your parcel arrives with us, but please allow up to 10 days for your card provider to process your refund. In the unusual case of there being any problem with your return, we will promptly contact you accordingly.

I've lost my Packing Slip. Can I still return my item?

Yes, but we must be able to identify your package. If you are returning your item without the Packing Slip, please make sure to clearly mark your return with your Order Number.

Can I exchange my product?

We are unable to exchange a product. Please return your unwanted product for a refund, and place a new order for the item preferred.

It is more than 14 days since I received my order. Can I still return it for a refund?

Returns of unused products dispatched to us within 14 days of receipt will qualify for an immediate no-quibble refund. However, items dispatched 15 days or more following receipt from us will not qualify for a refund, and will be subject to a further shipping charge to return to you. Please therefore be certain to return unwanted items to us within 14 days of receipt.

Online order queries

If you have any other query with your order, please send a message to us by clicking the floating Help button in the bottom-right corner of our website, and completing the popup form. Alternatively, you can submit the contact form below. Be sure to include your Order Number in your message.

If you have any other query or question:

If you have any other query, question or request, you can tweet us @oliveclothinguk, send us Facebook Private Message, use the floating Help button and complete the popup form, or submit the contact form below:

Full Name
*Email Address
Company Name
Phone Number
Order Number
RMA Number
*Details
*Captcha Check

Please copy the characters from the image into the text field below. Doing this helps us prevent automated submissions.

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Why do you not have a contact telephone number?

Our order handlers themselves, with intimate knowledge of our product and our customer order and return pipelines, are best equipped to respond to your queries as an integral part of their workflow. Although we fully understand the greater perception of a human element when customers are able to pick up the phone to us, inevitably such a service can only be staffed by less-informed call handlers relying only on database access. Please do rest fully assured that the electronic contact experience with us is quick, responsive, and managed by real people at our logistics function in Cheltenham.

Store Location

7 Pittville Street,
Cheltenham, GL52 2LN,
United Kingdom.

Opening Hours: Monday to Saturday: 10:30am - 6pm Sundays: 11am - 5pm

Returns

Unit 11B,
St George's Business Park,
Alstone Lane,
Cheltenham, GL51 8HF,
United Kingdom.

Customer Services: 7 days/week: 10am - 6pm GMT



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