A return request must be submitted within 7 days of delivery to qualify for a full refund.

Full details of your rights and our terms and conditions relating to returns are detailed in the Legal section of our website. Please refer to Section 9 (Faulty or Incorrectly Delivered Items) and Section 10 (Cancellations and Returns) for further information.

To submit a return request, sign in to your user account with us and select Completed Orders from the Manage Your Account section. Select the item(s) for which you wish to request a return and follow the instructions. Returns must be despatched to us within 7 days of our return confirmation.

Items authorised for return should be forwarded to our store, at the following address:

OLIVE, 7 Pittville Street, Cheltenham, United Kingdom GL52 2LN